Terms & Conditions

1. Definitions

• "Agreement" means these Terms and Conditions together with any service scope document agreed between the parties.
• "Service" means any of the three services offered by Lestari Works: Reporting Aid for Compliance Returns, Vendor Enquiry Desk, or Support Hours.
• "We", "Us", "Our" means Lestari Works, registered in Miri, Sarawak, Malaysia.
• "Client", "You", "Your" means the business or individual engaging Lestari Works for a Service.
• "Operational Data" means the figures, documents, and records shared by you with us for the purpose of service delivery.
• "Output" means the compliance return package, vendor reply drafts, support hour logs, or other deliverables produced under a Service.

2. Acceptance of Terms

By engaging Lestari Works for any Service, whether by submitting a contact form, signing a service agreement, or making a payment, you accept these Terms in full. If you do not accept these Terms, do not engage our services.

You confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement on behalf of yourself or the business you represent.

3. Service Description

Lestari Works provides three AI-assisted business support services to small businesses primarily located in Malaysia:

• Reporting Aid for Compliance Returns: Assembly of figures for recurring compliance returns, with source links and verification checklist. Priced at RM 136 per return.
• Vendor Enquiry Desk: Drafting of standard vendor replies from your approved terms, held for your review before sending. Priced at RM 370 as an ongoing service.
• Support Hours: A retainer of ten hours per quarter for miscellaneous business support tasks. Priced at RM 618 per quarter.

Services are available to businesses operating in Malaysia. We reserve the right to decline to provide a service if the request is outside our stated scope or competence.

4. Client Responsibilities

You agree to:

• Provide accurate and complete information required for service setup and delivery
• Review all Output before submitting or sending it — we do not submit or send on your behalf
• Maintain appropriate access credentials and notify us promptly if access arrangements change
• Update us when your terms, lead times, or other information used in the Vendor Enquiry Desk change
• Describe Support Hours requests clearly so we can log time accurately
• Not use our services for any unlawful purpose or in breach of applicable Malaysian law

5. Intellectual Property

The tools, processes, and methods used to deliver the Services remain the intellectual property of Lestari Works. The Output produced from your Operational Data belongs to you.

You grant us a limited, non-exclusive licence to access and process your Operational Data for the sole purpose of delivering the agreed Service. This licence ends when the Service is terminated.

You may not reproduce or distribute our processes, checklists, or tooling without our written consent.

6. Payment Terms

Prices are stated in Malaysian Ringgit (MYR). Applicable prices at time of engagement are:

• Reporting Aid for Compliance Returns: RM 136 per return
• Vendor Enquiry Desk: RM 370 (invoiced at intervals agreed in the service scope)
• Support Hours: RM 618 per quarter, billed at the start of each quarter

Payment is due within 14 days of invoice. We accept bank transfer to our registered Malaysian bank account. Details are provided on invoice.

Refund policy: For the Reporting Aid, if Output cannot be delivered due to a failure on our part, a full refund is available. For Support Hours, unused hours roll forward once; they do not qualify for a cash refund. For the Vendor Enquiry Desk, refunds are assessed on a case-by-case basis if service cannot be delivered as agreed.

7. Service Scope and Changes

Each Service has a written scope agreed at setup. Work outside that scope will not be performed without a prior discussion and written agreement. If a request is outside scope, we will say so at the time.

We may update our services from time to time. Where changes affect an existing service you are engaged for, we will provide 30 days' notice.

For the Vendor Enquiry Desk, we conduct a monthly refresh of lead times and terms. You are responsible for providing updated information when it changes. Replies drafted on outdated information provided by you remain your responsibility to check before sending.

8. Disclaimers

Our Services are provided to assist with administrative preparation tasks. We are not accountants, lawyers, compliance officers, or licensed advisors. Nothing we produce constitutes professional advice.

Responsibility for the accuracy and compliance of all submitted returns remains with you. Responsibility for the accuracy and appropriateness of all sent vendor replies remains with you. The Output we produce is a preparation aid, not a substitute for your own judgement and sign-off.

We do not guarantee that use of our Services will result in any specific outcome, time saving, or reduction in errors.

9. Limitation of Liability

To the maximum extent permitted by Malaysian law, Lestari Works is not liable for:

• Any loss arising from your reliance on Output without conducting your own review and verification
• Penalties, fines, or assessments imposed by any authority in connection with a submitted return
• Consequences of a vendor reply sent without your review and approval
• Indirect, consequential, or special losses of any kind

Our total liability in connection with any Service shall not exceed the amount paid by you for that Service in the three months preceding the claim.

10. Indemnification

You agree to indemnify and hold Lestari Works harmless from any claims, losses, or expenses arising from: (a) your use of the Output in ways not consistent with these Terms; (b) inaccurate Operational Data provided by you; or (c) your failure to review Output before submission or sending.

11. Termination

Either party may terminate a Service by providing 30 days' written notice. We may terminate immediately if you breach these Terms in a material way and do not remedy the breach within 14 days of written notice.

On termination: we will deliver any incomplete Output in progress; payment is due for work completed to the termination date; your Operational Data held by us will be deleted within 30 days.

Sections 5, 8, 9, 10, and 12 survive termination.

12. Dispute Resolution

These Terms are governed by the laws of Malaysia. If a dispute arises, we will first attempt to resolve it by direct discussion within 14 days of a written notice from either party describing the issue.

If direct discussion does not resolve the dispute within 30 days, either party may refer the matter to mediation through the Malaysian Mediation Centre before pursuing court proceedings.

The courts of Malaysia, sitting in Sarawak, have jurisdiction over any dispute not resolved by the above process.

13. General Provisions

• Entire agreement: These Terms, together with any service scope document, constitute the entire agreement between the parties and supersede prior discussions.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full effect.
• Waiver: Failure to enforce any provision does not constitute a waiver of our right to enforce it later.
• Assignment: You may not assign your rights under this Agreement without our written consent. We may assign ours in connection with a business transfer.
• Notices: Written notices should be sent by email to the addresses stated in the service scope document or to [email protected].

14. Changes to These Terms

We may update these Terms from time to time. The updated version will be published at this URL with a revised effective date. For active clients, we will provide 30 days' email notice of material changes. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

15. Contact for Legal Enquiries