Three Services · Fixed Prices · Defined Scope
Three services, each with a written description of what it covers
Choose the service that matches the work you need handled. Combine them if more than one fits your situation.
Back to HomeOur Method
How we approach each service
Each service at Lestari Works starts with a setup phase where we agree on what information we need from you, what rules govern which requests need your direct attention, and how the work will be delivered. Nothing starts until that is written down and confirmed.
The AI tools we use handle the assembly phase — pulling figures, sorting messages, constructing drafts from your approved terms. A member of our team checks the output before it reaches you. You review and approve before anything is submitted or sent.
We follow the same quality standard across all three services: traceability on figures, human review on output, and clear documentation of what we need from you versus what we take care of.
Setup & Agreement
Scope, access, and rules written and confirmed before work begins.
AI Assembly
Figures gathered, messages sorted, drafts constructed from your terms.
Human Review
Our team checks output before it reaches you.
Your Approval
You review and confirm. Nothing is submitted or sent without this step.
Service 01
Reporting Aid for Compliance Returns
For businesses filing recurring returns and reports where the work is assembling figures rather than deciding anything. Numbers are gathered from the systems that hold them into the format the return requires, with a checklist of what a person must verify before submitting. Every figure carries a link back to its source. This shortens preparation; the responsibility for accuracy stays entirely with you, and we design the checklist so that it is visibly your signature at the end.
- Figures assembled from your existing systems
- Source link on every figure in the return
- Verification checklist designed for your sign-off
- Submission remains your responsibility
Process steps
We access the data sources you specify and pull the relevant figures for the return period.
Figures are placed into the return format with source links added to each one.
A verification checklist is produced showing what you must check before submitting.
You review, verify, sign off, and submit. We do not submit on your behalf.
Service 02
Vendor Enquiry Desk
A desk for businesses fielding constant supplier and vendor enquiries: pricing requests, sample questions, availability. Incoming messages get a drafted reply from your standard terms and current lead times, held for a person to approve. Sensitive matters such as pricing exceptions or credit terms never receive a draft at all. Setup covers your terms library, lead time sources, and a monthly reminder to refresh anything seasonal so replies stay truthful.
- Drafted replies from your standard terms, held for approval
- Pricing exceptions flagged — never drafted automatically
- Monthly lead time and seasonal terms refresh
- Setup includes your full terms library and routing rules
Process steps
Incoming vendor enquiries are read and categorised against your routing rules.
Standard enquiries receive a drafted reply from your terms and current lead times.
Drafts are held and sent to you for review before any reply goes out.
You approve or edit; the reply is sent. Sensitive enquiries bypass drafting entirely.
Service 03
Support Hours
A retainer of ten support hours per quarter for businesses that mostly manage on their own but want someone to call. Used for corrections, small changes, questions from staff, or a second opinion on something a vendor has offered you. Hours are logged transparently and reported at the end of each quarter, unused hours roll forward once, and we will tell you plainly when a request is outside our competence.
- Ten hours per quarter, logged by task
- Unused hours roll forward once
- Quarterly report with full hour breakdown
- Out-of-scope requests flagged at the time, not in the report
How hours are used
You submit a request with a short description of the task.
We acknowledge same working day and confirm whether the task is within scope.
Work is completed and time is logged against your quarter balance.
Quarterly report shows all tasks and hours used. Remaining balance is carried forward or confirmed as expiring.
Decision Guide
Which service fits your situation
| Feature | Reporting Aid | Vendor Desk | Support Hours |
|---|---|---|---|
| Best for | Businesses with recurring compliance returns | Businesses with high vendor enquiry volume | Businesses that manage mostly alone but need occasional help |
| Price | RM 136 | RM 370 | RM 618 / quarter |
| Recurring or one-off | Per return | Ongoing | Quarterly retainer |
| Source links on output | |||
| Draft replies produced | |||
| Flexible task types | |||
| Roll-forward hours |
Standards
What we apply across all three services
Data handling
Client data is used only for the purpose it was shared for and not retained beyond the task period.
Human review before delivery
Every output from AI tools is reviewed by a member of our team before it reaches you.
Sensitive decisions flagged
Pricing exceptions and compliance judgements never receive automated drafts. They go directly to you.
Written scope before start
No service begins without a written agreement on what is included, what is not, and what we need from you.
Honest scope limits
If a request falls outside our competence, we say so at the time it arrives, not at the end of a reporting period.
Regular updates
The Vendor Desk is refreshed monthly with your current terms and lead times. Other services run checks at agreed intervals.
Pricing
Fixed prices in Malaysian Ringgit
Reporting Aid
RM 136
per compliance return
- Figures assembled and formatted
- Source links on every figure
- Verification checklist for your sign-off
Vendor Enquiry Desk
RM 370
ongoing service
- Drafted replies from your terms
- All drafts held for your approval
- Monthly terms refresh
- Sensitive enquiries routed to you directly
Support Hours
RM 618
per quarter · 10 hours
- 10 hours of flexible support
- Transparent task logging
- Unused hours roll forward once
- Quarterly report included
Not sure which service fits? Ask us directly.
Describe your situation and we will say honestly which service applies — or whether none of them do.
Request a Quote